Why Work Here
- isolved HCM delivers 40 years of industry experience daily to its 160,000+ "People Hero" customers
- Headquartered in Charlotte, NC with 18 US locations, isolved HCM is also a global enterprise with locations in Colombia, Guatemala and Mexico
- isolved awarded top places to work in the USA 2023 and we are proud of our TOP employee engagement results in 2024
- Our People Heroes have rated us number one in vendor satisfaction within Sapient Insights Group's HR Systems Survey for two years in a row.
- isolved ranked top performer in SMB Payroll - 2023 Sapient Report
Job Description
The Advocacy Specialist will be responsible for managing customer and partner references, fulfilling advocacy requests and playing a key role in establishing our reputation in the marketplace. This includes managing customer reference requests for key sales opportunities, analyst evaluations, and marketing initiatives such as case studies, peer reviews and speaking opportunities.
This role will recruit and retain customer and partner advocates (or, as we call them People heroes), leveraging our existing advocacy programs and online communities to ensure the right advocate is matched with the right request. Additionally, this position will manage isolved's presence on peer-review sites such as G2 and TrustRadius to secure positive customer reviews and top-rated badges, which are critical for building isolved's reputation.
Core Job Duties
- Manage and fulfill requests for customer and partner references in support of sales opportunities and analyst evaluations.
- Build and maintain strong relationships with customer advocates, ensuring a steady pipeline of willing participants for references, case studies, and testimonials.
- Develop and maintain an efficient process to match advocates with appropriate requests, ensuring timeliness and accuracy.
- Actively recruit customer and partner advocates through engagement in isolved's advocacy programs.
- Manage isolved's presence on peer-review sites (G2, TrustRadius, etc.), ensuring positive reviews, top-rated badges and strong ratings.
- Assist with the development and distribution of marketing assets that highlight customer and partner success stories, such as case studies, webinars and speaking opportunities.
- Collaborate with internal teams including sales, marketing and customer success to ensure advocate engagement aligns with business needs.
- Maintain and update listings, directories and other external profiles that contribute to isolved's online reputation.
- Track and report on advocacy performance, including number of references, review site ratings, badges earned and sales impact.
Minimum Qualifications
- 1-2 years of experience in advocacy, reference management or customer engagement.
- Strong communication and relationship-building skills.
- Proven ability to manage multiple projects in a fast-paced, deadline-driven environment.
- Self-starter with a positive attitude and a collaborative mindset.
- Attention to detail and excellent project management skills.
- Ability to work cross-functionally with sales, marketing, and customer success teams.
- Experience with peer-review platforms like G2 and TrustRadius is a plus.
- Experience in B2B SaaS or HCM is preferred but not required.
- Experience with Sugar CRM, online community software and / or HubSpot is a plus.
About isolved
isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes - HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 7 million employees and 177,000 employers across all 50 states - who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud™, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
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