We are looking for a reliable and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, helping to resolve inquiries, provide support, and ensure a positive customer experience.
Responsibilities:
Respond to customer inquiries via email, chat, and/or phone in a timely manner
Resolve customer issues and complaints with empathy and professionalism
Provide accurate information about products, services, and policies
Maintain detailed records of customer interactions
Escalate complex issues when necessary
Follow communication guidelines and company procedures
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
