Customer service representative

VLSI Technology LLC • Full-time and Part-time • Remote (Universal City, Texas, United States) • $28 - $35 / hour • 3w ago

We are looking for a reliable and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, helping to resolve inquiries, provide support, and ensure a positive customer experience.

Responsibilities:

Respond to customer inquiries via email, chat, and/or phone in a timely manner

Resolve customer issues and complaints with empathy and professionalism

Provide accurate information about products, services, and policies

Maintain detailed records of customer interactions

Escalate complex issues when necessary

Follow communication guidelines and company procedures

Benefits:

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

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