Data Entry / Customer Service Representative (Work From Home)

Golden Gate Capital • Full-time and Part-time • State College, Pennsylvania, United States • $25 - $35 / hour • 2h ago

We are seeking a reliable and detail-oriented Data Entry / Customer Service Representative to join our remote team. This work-from-home (WFM) role combines accurate data management with high-quality customer support. The ideal candidate is organized, tech-savvy, and committed to delivering excellent service while maintaining data accuracy.

Key Responsibilities:

Accurately input, update, and maintain data in internal systems and databases
Review data for errors or discrepancies and ensure timely corrections
Respond to customer inquiries via email, chat, and phone in a professional manner
Provide information about products, services, and account details
Process orders, applications, and customer requests efficiently
Maintain detailed records of customer interactions and transactions
Assist with administrative tasks such as filing, reporting, and documentation
Collaborate with team members to resolve customer issues and improve processes

Qualifications:

Previous experience in data entry, customer service, or administrative support preferred
Strong typing skills with high accuracy and attention to detail
Excellent written and verbal communication skills
Proficiency in Microsoft Office (Excel, Word, Outlook) and/or Google Workspace
Ability to work independently and manage time effectively in a remote environment
Basic computer and troubleshooting skills
High school diploma or equivalent (associate or bachelor’s degree is a plus)

Preferred Skills:

Experience with CRM systems (e.g., Salesforce, HubSpot, Zendesk)
Familiarity with data management tools and spreadsheets
Ability to handle sensitive information with confidentiality
Strong problem-solving and organizational skills

Work Environment:

100% remote (Work From Home)
Flexible or structured schedule based on company needs
Virtual team collaboration and support

Compensation:

Competitive hourly rate (e.g., $25–$35 per hour, based on experience)
Pay rate review after 90 days with potential increase
Opportunities for growth and advancement

Benefits (if applicable):

Paid training
Flexible work schedule
Paid time off (PTO)
Performance-based bonuses

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