Job Type: Full-Time Work from Home
Hours: 9:00 AM-6 PM EST After hours as needed
Salary: 35K + Commission
Benefits: Available after 60 days for full-time employees
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Summary of Position:
Develop and demonstrate solutions for prospects seeking our call center services, in a consultative manner through company-generated leads, and business development efforts. Identify potential sales opportunities from current clients and renew existing clients to drive sales.
Job Duties / Responsibilities / Essential Functions:
- Pursue prospective clients seeking our call center services, with a sense of urgency, from inquiry to close, to drive sales.
- Use proven sales techniques to sell, build quick rapport, and demonstrate solutions to match client needs.
- Outside-the-box thinker who can recognize additional needs and propose creative solutions with a value on service
- Learn and articulate our competitive advantage and niche marketplace.
- Understanding of the sales process, including proposal writing, identifying buying motives, and overcoming objections.
- Establish realistic and obtainable, short, and long-term goals.
- Work within company CRM with excellent documentation
- Write sales proposals and agreements, from approved templates, to establish a clear understanding of the proposed scope of work and deliverables matched to the approved company pricing structure to ensure company sustainability and profitability.
- Meet or exceed agreed-upon goals.
- Work collaboratively with all departments to ensure client and company success.
- Communicate internally and externally, via telephone, e-mail, or face-to-face (in-person and on-camera webinar)
- Regular, consistent, and punctual attendance
- Demonstrate company core values at all times.
Required Knowledge /Skills / Abilities / Qualifications:
- Highly motivated, organized, flexible, and able to multi-task.
- Excellent verbal, writing, grammar, and communication skills
- Active listening skills and good rapport builder
- Detail-oriented, logical thought-process, driven.
- Proficient in Microsoft Office – Word is a must
- Time management & presentation skills
- Exceptional phone manners and etiquette
- Call center experience preferred.
- Must have sales experience.
WAH Requirements:
- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
- Hard-wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- A quiet dedicated place to work free from distractions including pets and children.
Environmental / Physical / Mental Demands
- Motion Parameters
- Ability and willingness to sit at a desk for the length of your scheduled shift.
- Ability and willingness to type on a computer.
- Office/Call Center
Qualifications
Behaviours
Preferred
Detail-oriented: Capable of carrying out a given task with all the details needed to get the task done well
Motivation
Preferred
Entrepreneurial spirit: Inspired to perform well by an ability to drive new ventures within the business
Education
Preferred
High School or better.
