Job Type: Full-Time
Location: Remote
Position Overview: As a Sales Support Specialist, your main function will be to assist Sharetown’s Independent Contractors who are engaged in selling Sharetown products. You will support these contractors by helping them utilize their initial training in selling products and following Sharetown’s policies and procedures. You will find great satisfaction in helping these individuals be successful.
Responsibilities:
- Proactively monitor the sales activities of contractors and provide feedback and support where appropriate.
- Educate contractors regarding policies and procedures when necessary, set expectations and monitor performance.
- Manage requests from contractors and respond to questions or issues in a timely manner.
- Communicate any rep concerns, problems, or potential issues with the support team.
- Celebrate contractor’s success.
- Assist with incentive and prize programs.
Qualifications:
- No selling experience required.
- At least one year of customer service experience or similar support function.
- Experience with any of the following is a plus:
- ZenDesk
- Hubspot
- Facebook Marketplace
- Strong written and verbal communication skills
- Coaching and motivational abilities
- Organizational skills and attention to detail
