Propelus delivers trusted and accurate healthcare compliance solutions, ensuring workforce requirements are met, fostering safety and supporting communities through seamless connectivity between professionals, employers, regulators, agencies, and associations.

We ensure our nation's healthcare workforce is healthy, safe, and compliant to work. Learn why Propelus is trusted by 5+ million professionals:

https://propelus.com/.

This is a remote, contract-to-permanent full-time Customer Support Specialist position.

This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting licensed professionals to track their continuing education needed for license renewal. This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11am-8pm Eastern Time from Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $18 per hour and aligns with an employee's experience level and geographic area.

Responsibilities include:

Assisting customers through live chat, email, and phone support, with phone support accounting for 80-100% of time, depending on business needs
Provide delightful customer service through casual, unscripted conversations
Maintain detailed product knowledge to engage in consumer education and support sales efforts
Provide customer feedback and data to internal teams across the company
Write internal documentation and tutorials

We're looking for someone who

Has 2+ years of previous contact center experience with a track record of success handling live chats, email, and phone support
Fluency in English is mandatory for effective communication, both written and verbal, with Spanish-speaking skills preferred.
Writes in a clear and concise manner
Enjoys teaching others and explaining technical concepts
Has patience to listen and understand what customers are trying to accomplish
Knows how to communicate in a friendly, professional manner
Is a continuous learner, proactively pursues growth and learning
Pays high attention to detail
Has functional knowledge of computers and can perform basic troubleshooting
Holds an Associate degree or higher (preferred)
Has ongoing access to a quiet workspace to conduct professional business
High-speed, reliable internet (minimum of 25 Mbps download and 3 Mbps upload speeds) with ethernet connection capability

Benefits and Perks for Propelus employees located in the US include but are not limited to:

Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.
Professional development allowance to help you grow in the ways that mean the most to you.
Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent.
401K with company matching, as well as financial planning education and resources.
Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.
Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services.
Check us out for yourself at our careers page or our Propelus culture Instagram accounts.

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time employees. This job is open to candidates authorized to work in the US and located within US borders.

Employment Type

Full time

Location Type

Remote

Department

Customer Support

Compensation

Customer Support 2024

$18.00 – $21.00 per hour

Propelus

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Customer Support Specialist (Full Time) - Remote