Overview
Remodel USA has been in business for nearly 25 years and operates along the East Coast. We specialize in window replacements, walk-in baths, kitchen refacing, and siding. Our commitment to quality and reliability ensures the timely delivery of top-tier products at fair prices every time.
As a Call Center Agent, you will play a crucial role in providing exceptional customer service, handling inquiries, qualifying prospects, and ensuring customer satisfaction. If you have a passion for assisting customers, excellent communication skills, and the ability to thrive in a fast-paced environment.
* This is a remote opportunity*
Responsibilities
- Qualifying prospects for presentation appointments.
- Taking customer calls and providing accurate, satisfactory answers to their queries and concerns.
- Managing the lead flow for all salespeople.
- Contacting homeowners to confirm their appointments.
- De-escalating situations involving dissatisfied customers, offering patient assistance and support.
- Collaborating with other call center professionals to improve customer service.
- Documenting all client interaction and communication.
- Making outbound calls to follow up on all inquiries.
Qualifications
- Customer service and phone experience.
- Excellent communication and customer service skills, both written and verbal.
- Great active listening skills.
- Exceptional interpersonal and rapport-building skills.
- Highly organized with the ability to multitask in fast-paced environments.
- Computer literate and experience in data entry, MS Outlook, MS Word.
What We Offer
- $15 an hour + bonuses.
- Remote work opportunity
- Full health benefits including health, dental, vision
- 401 K savings account
- Opportunities for growth and advancement
Schedule
- Remote
- Weekend availability is mandatory
Posted Min Pay Rate
USD $15.00/Hr.
Posted Max Pay Rate
USD $15.00/Hr.
