YOUR OPPORTUNITY
InMoment is looking for a high-energy, driven professional with sound business acumen, strong technical aptitude, and natural sales instincts to join our Account Development team as an Account Development Representative. You will gain experience interacting with clients of all levels, in a variety of industries and across a broad geographical area. InMoment offers a fast- paced, innovative environment where you will be provided the tools and resources to help you be successful and take your career to the next level!
WHO WE ARE
At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:
- Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
- Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.
- Integrating an AI powered approach to eliminating data silos and leveraging intelligence.
Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.
WHO YOU ARE
- You live and breathe customer service and demonstrate a customer-first attitude at all times
- Communicates, if not over-communicates, effectively and effortlessly with internal and
- external stakeholders
- Exceptional interpersonal and decision-making skills
- Understands deadlines and goals and can operate with a sense of urgency without sacrificing quality
- Exhibits a high level of personal accountability, strong work ethic, integrity, and proven
- organizational skills with attention to detail
- Loves working in a super collaborative, high-tech, fast-paced environment and doesn’t
- mind getting their hands dirty - that is, nothing is beneath you if it helps engage new customers and helps InMoment’s growth trajectory
- Technology driven with savvy technical skills
- Proficient with Google Suite (gmail, sheets, slides, forms etc)
- Quickly develop company-specific expertise and remain abreast of market changes, customer trends, and competitors’ best practices
- Inspirational team player, colleague, and culture champion within InMoment
- Collaborative facilitator who develops relationships and loyalty with his/her colleagues at
- all levels of the company
- This is an entry to a mid-level account development position. Ideal candidates are hungry to
- get their start in technology sales or are looking for the opportunity to learn account
- development within a complex environment
- Strong ability to learn new technology and ramp-up quickly
- Ability to work in a high-energy sales team environment as a team player
- Positive and energetic phone skills, excellent listening skills and strong writing skills
- Tech savvy, this is a tech company after all!
- Bonus Points:
- Previous experience with Lead qualification/ Sales Development within a SaaS company.
- Previous Experience with Salesforce, Outreach, and Zoominfo.
WHAT YOU’LL DO
- Follow-up in a timely manner on leads that come into the system via webinars, events
- and other marketing efforts
- Help source new leads and contacts via Salesforce, Linkedin, and Zoominfo
- Utilize phone and email to follow-up, nurture and qualify leads
- Prospect, educate and qualify leads to create sales-ready opportunities
- Follow the established pre-sales process and consistently use Salesforce.com to
- document prospect interaction, ensuring efficient lead management
- Collaborate with other InMoment teams, providing constructive feedback on customer
- needs to ensure competitiveness and provide a clear vision for success
WHAT YOU’LL GAIN
- Unlimited PTO - We encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks
- Medical with FSA and/or HSA (which includes an employer match up to $1,500)
- Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava
- 401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4%. There is a 2-year vesting period for the employer contributions
- Access to financial counseling through WellCents
- New Hires are eligible for benefits on the first of the month following their hire date.
- No cost life insurance, short and long term disability
- Robust Employee Assistance Program with podcasts, training, webinars and counseling.
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Fun, innovative, collaborative and supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee rewards and referral programs with generous payouts
At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.
About InMoment
InMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology and industry expertise.
