Job Description
You Belong at Greenway
Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.
Customer Care Associates will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and having vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills.
Essential Duties & Responsibilities
- Answer inbound patient calls
- Return patient calls daily and assist them with their questions regarding billing statements
- Fully understand and follow all guidelines pertaining to HIPAA and PHI
- Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information
- Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure
- Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation
- Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation
- Successfully work within a team environment to escalate questions and outstanding work appropriately
- Own and manage open patient inquiry cases through full resolution
- Assist, train, and consult with other departments as needed
- Participate in the continuing education of applicable software and hardware
- Participate in departmental and other meetings as requested
- Ensure that management is made aware of client issues or problems in a timely manner
Skills & Requirements
Education and Experience
- High School Diploma/GED
- Healthcare experience a plus
- Medical software experience a plus
- Medical Office experience a plus
Skills, Knowledge, and Abilities
- Strong verbal and written communication skills; able to articulate and communicate complex topics to a broad audience
- Strong customer services skills and a high level of professionalism
- Strong desire to learn
- Solid computer skills, including Microsoft Outlook, Word, and Excel
- Able to manage a variety of tasks concurrently
Work Environment/Physical Demands
- While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
- This role requires that one can sit and regularly type on a keyboard the majority of the workday
- This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices
- Must be able to work remotely, manage workload efficiently, prioritize projects with minimal supervision, and maintain a quiet setting while working with customers
- The role necessitates the ability to listen and speak clearly to customers and other associates
Here’s what we can offer you in exchange for your amazing work:
- Competitive pay
- Medical, dental and vision benefits
- Matching 401(k)
- Generous paid time-off programs
- Education reimbursement
- Growth potential for your career
- Corporate discounts
At Greenway, we strive to imagine, empower, engage, and inspire. Join us!
To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers.
Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.
