Position Location: Remote
As a Licensed Sales Agent you will assist customers with inquiries that will include; general policy information, enrollment assistance, benefit breakdown, billing review, and cross selling vision. various ancillary products.
Job Description:
- Take inbound calls from prospects and existing members. & make outbound calls to warm/hot leads or existing customers.
- Ability to navigate various applications and multi-task.
- Have interactive conversations with prospective and existing customers to showcase your active listening skills
- Effectively create customer need by conducting various probing techniques.
- Accurately describe benefits and features for all available product lines.
- Follow documented processes and guidelines.
- Document systems properly to ensure accurate tracking and accountability.
- Achieve all sales and call center goals.
- Act as Peer Trainer to facilitate new hire transition from classroom to production. ?
- Perform administrative type tasks that support team. (This is a limited need among the team and will be taken into consideration for performance).
- Be actively engaged in team chat to support own learning and the learning of others.
Qualifications:
- HS Diploma or GED required.
- Valid insurance license with health component.
- Current continuing education requirements for license must be met
- Knowledge of successful selling techniques.
- Excellent oral and written communication skills.
- Outstanding customer service skills
- Must have an enthusiastic, flexible and assertive personality.
- Experience in a call center.
- Ability to sit for long periods of time.
- PC literate. Knowledge of Microsoft Office Suite Products is a plus
- Must be comfortable in a competitive goals driven sales environment.
- Must demonstrate multi-tasking and critical thinking skills regularly.
- Passion for helping people and developing strong sales relationships
- Conduct yourself in a professional manner at all times
- Good attendance is a must.
- Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router.
- Ability & flexibility to troubleshoot any connectivity issues with your local ISP
- Ability to work independently and self-manage to requirements
- A private home workspace where customer information can remain secure
To take advantage of our training a successful representative should possess all of the following skills and abilities:
- Competitive personality & an internal motivation - You need to have the drive to overcome customer objections and compete with yourself and other advisors to succeed and hit new goals.
- Ambitious sales-minded approach with strong interpersonal skills to build rapport with prospective customers
- Sales-minded, and open to connecting via phone and your network
- Goal-oriented, with a focus on achieving sales success
- Open and receptive to coaching and feedback
- Take control of your career and positively impact the lives of our customers.
