Remote
Who we are
Jellyvision ALEX®, is on a mission to improve lives by helping people choose and use their benefits. We are raising the bar—for benefits and the employee experience (for our employees and those of the customers we serve) – by scaling personalization, compassion and an earnest intent to be helpful in all that we do.
Jellyvision people are a group of creative problem solvers who use good judgment, give each other honest feedback, engage in real debate, and snack frequently. We are curious, hungry, and humble—because we know this is how we’ll continue to make an impact. We’re kind, biased towards action, and sweat the details to create great experiences for those we serve.
We are an inclusive, human-first workplace. Respect and trust for each other are foundational, and our equitable total rewards offerings support the lives and holistic well-being of our unique people. At Jellyvision, expect career experiences that challenge you, empower you to have a direct impact on our mission, and enable you to learn, try, and do while having fun along the way.
What’s the role?
Jellyvision is looking for a Customer Success Representative who is charged with engaging and supporting our growing list of customers. You’ll directly support a group of Account Managers in our Revenue department within the Account Management division with the ultimate goal of retaining our customers and helping them make the most of their ALEX platform. You’ll also own a book of around 20 accounts, where you’ll be responsible for guiding them through their customer journey with us. This is a quota carrying role.
What you’ll do to be successful
1) Support a group of account managers, collectively responsible for approximately 150-200 customers
- Collaborate and provide input on customer strategy
- Identify features prime for customer adoption and spearhead that effort
- Provide administrative and sales support through tasks including but not limited to scheduling milestone calls, building business cases and utilization reports, contract building, following up on renewals, SFDC tracking and updating
- Lead certain milestone calls (e.g. license kickoff, marketing support)
2) Lead the charge on customer success and growth strategies for a book of approximately 20 customers
- Sell to accounts with growth opportunities
- Renew your existing customers
- Run ALEX demos and pitches with consultative question asking
- Guide customers through marketing strategies and analytics analysis
- Collaborate with the implementation team to strengthen the customer relationship
3) Assisting with customer success and internal operations
- Respond to ad-hoc customer questions regarding marketing initiatives, analytics support, and general inquiries
- Create and maintain a stellar organization system
- Listen and analyze customer calls to share best practices across the broader team
- Report to designated manager to strategize more effective and creative touchpoints
- Utilize Salesforce, Outreach, group inbox system (Front App), Office 365, G Suite, Looker, LinkedIn Sales Navigator with proficiency
We’ll measure success for these functions by
- Client Satisfaction: Maintain high levels of client satisfaction as measured by surveys, feedback, and retention rates.
- Revenue Growth: Contribute to the achievement of revenue targets by identifying and closing new business opportunities.
- Project Success: Successfully deliver projects within budget and timeline, ensuring client satisfaction.
- Team Collaboration: Collaborate effectively with cross-functional teams to achieve shared goals.
Experience & skills you’ll need
- 1+ years of experience selling and pitching products, managing accounts and/or a book of business, and dealing directly with (ideally B2B) clients.
- Experience in an enterprise sales environment, preferably in the HR and/or SaaS sales space
- An innate curiosity to understand your customers, and an insatiable need to help each of them succeed.
The Details
- Location: Remote
- Starting Salary: $68k base
- Additional Compensation: commission eligible ($90k OTE)
What Jellyvision will give you
Check out our benefits here!
Jellyvision is committed to continuous evolution and fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, age, disability, sexual orientation, gender, gender identity/expression, country of origin, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), criminal histories consistent with legal requirements or any other basis protected by law...we just want amazing people who are willing to grow along with us.
Although we have a Chicago-based HQ that employees are welcome to work out of whether they’re local or just visiting, this position is also eligible for work by a remote employee out of CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, MN, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA or WI.
