Medical Billing – Call Center – Attorney Involvement/Patient Engagement Float
Remote or On-Site
Starting Pay $20.00
The Call Center – Attorney Involvement/Patient Engagement Float position is responsible for providing empathetic and professional customer service in an active call center environment while working directly with a patient, their insurance carriers, an individual’s legal counsel or representative to resolve outstanding balances.
The Attorney Involvement team is also responsible for researching for and filing to open probate/estate claims, working with legal representatives for patients to resolve third-party liability claims, and working with accounts that have received a bankruptcy notification.
The Patient Engagement team is responsible for walking patients through the process of a member appeal with the patient’s insurance carrier.
Essential Functions/Duties
· Take inbound calls assisting customers with billing inquiries
· Make outbound calls to validate active insurance coverage
· Collection of outstanding balances
· Assist customers with working with their insurance carriers to resolve balances
· Accurate documentation of billing activity
Qualifications:
Required Experience
· A minimum of two (2) years Healthcare/Revenue Cycle billing experience
· A minimum of one (1) year of customer service experience
· A minimum of one (1) year working in a call center environment
· Ability to work independently or as an active member of a team
· Must possess empathic and professional written and verbal communication skills
· Knowledge and experience of computers and related technology, at an intermediate level
Preferred Experience
· Healthcare/Revenue Cycle billing experience
· Sales/Collections experience
· Experience working in a law office setting
Education
· High school diploma or equivalent
Skills:
· Ability to calculate numbers, correct entries, and post to records
· Ability to gather data, compile information, and prepare reports
· Ability to use independent judgment and to manage and impart confidential information
· Ability to prepare routine administrative work
· Records maintenance skills.
· Knowledge of health care billing compliance regulations (basic)
Why Choose Air Evac Lifeteam? As a leader in helicopter air ambulance services, Air Evac Lifeteam is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.
EEO StatementGlobal Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
