Technical Customer Support (English + Spanish and/or Portuguese) UTC-4 / UTC-5

Crisp • Full-time • Remote • 6d ago

The Role

We’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.

The position is fully remote.

What We’re Looking For

Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
Fluency in Spanish and/or Portuguese: This position implies exchanging with numerous of our LATAM customers.
Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role, come prepared!
Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
Experience: Familiarity with customer support software is a plus, but not mandatory.
Communication soft-skills: We are looking for someone who understands the difference between a good support experience, and a great one. Crisp cares for its customers and we are not just about closing tickets. We exchange, listen and challenge our customers on their requests to always ensure we help them progress and leverage Crisp as best possible.

What Makes Crisp Special?

Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
No meetings: Say goodbye to unnecessary meetings and focus on meaningful work.
No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

Who Can Apply?

Must be located within the UTC-4 or UTC-5 timezone.
Immediate availability is a plus.
The position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices

Compensation & Perks

The compensation range for this role is around USD 30k per year, depending on the profile
Join a diverse and inclusive remote-first team that values work-life balance and flexibility.

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