A Front Desk Representative/Receptionist is responsible for welcoming visitors, answering phone calls, managing appointments, and providing administrative support to ensure smooth daily office operations. They serve as the first point of contact for clients, customers, and guests while maintaining a professional and organized front office environment.

Key Responsibilities

Greet and assist visitors, clients, and employees in a professional manner
Answer, screen, and direct incoming phone calls
Manage schedules, appointments, and meeting room bookings
Respond to emails and customer inquiries promptly
Maintain a clean, organized, and welcoming reception area
Handle incoming and outgoing mail, packages, and deliveries
Perform data entry, filing, and document management tasks
Assist with office supplies inventory and ordering
Support administrative staff with clerical duties
Maintain confidentiality of company and client information

Required Skills & Qualifications

High school diploma or equivalent
Previous receptionist, customer service, or administrative experience preferred
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Professional appearance and positive attitude
Basic computer proficiency, including Microsoft Office Suite
Ability to handle multiple phone lines and office equipment
Strong customer service and interpersonal skills

Preferred Qualifications

Experience using scheduling or office management software
Familiarity with CRM systems and data entry platforms
Ability to work independently and as part of a team

Hospitality/Front Desk jobs

Front Desk Representative