Remote Customer Service Representative

ADF Medical Services Inc. • Full-time • Remote (San Antonio, Texas, United States) • 3w ago

JOB OPENING — Remote Customer Service Representative ADF Medical Services Inc.

We're hiring a friendly and professional Remote Customer Service Representative to deliver outstanding support to our patients and clients from the comfort of your home. If you're a great communicator with a passion for helping people — we want you on our team.

Role: Remote Customer Service Representative

Department: Customer Support & Patient Services 📍 Location: Fully Remote 🕐 Type: Full-Time / Part-Time

What You'll Do:

Handle patient and client inquiries via phone, email, and chat channels
Provide accurate and helpful information on services, appointments, billing, and general support
Resolve customer concerns and complaints with empathy and professionalism
Document all interactions accurately in our CRM and support systems
Follow up with patients and clients to ensure full resolution and satisfaction
Escalate complex or sensitive issues to the appropriate department promptly
Maintain strict patient confidentiality in accordance with HIPAA guidelines
Meet and exceed customer satisfaction targets and service quality standards

What We Offer:

Competitive pay
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible scheduling options
Supportive and collaborative remote team environment
Career growth and advancement opportunities within ADF Medical Services

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