Warranty Coordinator

True Online Presence • Full-time and Part-time • Remote (United States) • $20 - $30 / hour • 3w ago

The Warranty Coordinator is responsible for managing and processing warranty claims, ensuring compliance with company policies and manufacturer guidelines. This role acts as a liaison between customers, vendors, and internal departments to resolve warranty-related issues efficiently and maintain high customer satisfaction.

Key Responsibilities

Review, process, and submit warranty claims accurately and in a timely manner
Verify warranty coverage and ensure claims meet eligibility requirements
Communicate with customers, vendors, and manufacturers regarding claim status and resolutions
Maintain detailed records of warranty claims, documentation, and correspondence
Investigate and resolve discrepancies or denied claims
Coordinate with service, sales, and accounting departments to ensure proper claim handling
Track and report warranty claim trends, costs, and recovery rates
Ensure compliance with company policies and manufacturer warranty procedures
Assist in improving warranty processes and workflows

Qualifications

High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Previous experience in warranty processing, customer service, or administrative support preferred
Strong attention to detail and organizational skills
Excellent communication and problem-solving abilities
Proficiency in Microsoft Office (Excel, Word) and database systems
Ability to manage multiple tasks and meet deadlines