Remote
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Responsibilities
The Operations Associate plays a key role in supporting Supply Chain Management (SCM) by facilitating critical interactions with suppliers and internal stakeholders. This includes resolving issues related to product pricing, returns, order expediting, and invoice/receipt discrepancies.
This role supports all core SCM functions and handles a high volume of inbound communications —via phone, tickets, and email— from internal Mayo Clinic staff at all levels, as well as external Suppliers. A strong commitment to customer service principles is essential, ensuring timely, courteous, and effective responses.
The Operations Associate serves as a point of contact to triage SCM-related inquiries and issues, coordinating with the appropriate personnel to ensure resolution. In addition, the role participates in various work groups and contributes to projects as assigned.
This position serves as the primary point of contact for internal customers, patients, and external suppliers, providing exceptional customer service through various communication channels including phone, email, and internal systems. This role is essential in triaging inquiries, resolving complaints, and ensuring efficient communication between stakeholders and the Supply Chain Management (SCM) department.
The Operations Associate provides accurate and timely information related to procurement, invoices, payments, order statuses, and policy clarifications. The position requires collaboration with internal teams and external partners to ensure seamless experience and prompt resolution of issues. Individuals should have a strong attention to detail and the ability to appropriately understand and apply policy to their work. Attention to detail, strong organizational skills, and flexibility in a rapidly changing environment will make individuals successful in this role.
This position will require taking calls in a call center.
Additional job-related duties may be assigned by leadership as needed.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Qualifications
Qualifications:
- High School Diploma/GED AND 4 years of experience
Academic and/or professional roles must provide evidence of the following skills:
Customer Service Orientation: Ability to provide helpful, courteous support and build positive relationships with team members, vendors, and other stakeholders.
Clear Communication: Strong verbal and written communication skills, with the ability to express ideas clearly and work effectively with others.
Attention to Detail: Demonstrated accuracy and care in handling information, following procedures, and completing tasks.
Problem Solving: Ability to recognize issues, think critically, and contribute to practical solutions.
Critical Thinking: Shows sound judgment and thoughtful decision-making in fast-moving or uncertain situations.
Organizational Skills: Ability to manage time, stay organized, and balance multiple priorities.
Initiative & Follow-Through: Willingness to take responsibility for assigned tasks, ask questions, and see projects through to completion.
Reliability & Accountability: Dependable and responsible when completing tasks independently or as part of a team, with a commitment to quality work.
Professionalism & Work Ethic: Demonstrates a positive attitude, eagerness to learn, and commitment to doing one's best in academic or early professional experiences.
Exemption Status
Nonexempt
Compensation Detail
$25.38 - $39.67 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday – Friday, 8:00 a.m. – 5:00 p.m. CST
Weekend Schedule
N/A
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization
