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Job Description: Job Description

Account Resolution Specialist

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.

Job Overview

Foundever is hiring Account Resolution Specialists! As part of our Contact Center Support Team, you will deliver exceptional, personalized support on accounting and tax platforms by guiding customers through QuickBooks features like invoicing, bookkeeping, account setup, and payroll! Experience with basic financial concepts related to bookkeeping and accounting is a plus!

Work with Us and Enjoy:

$25/hour
100% paid training
Full time schedules (40 hours per week)
Benefits including medical, dental, vision, and life insurance
401K retirement plan with company match
Employee discounts
Referral bonuses
Experienced leadership
Employee-focused culture
Career development opportunities

Responsibilities:

Support the QuickBooks Online Accountant customers to manage their clients’ QuickBooks accounts through inbound phone calls
Provide a white-glove customer service experience to premium customers
Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more
Demonstrate critical thinking and problem-solving skills through complex issues
Stay knowledgeable and updated on the newest versions QuickBooks and associated products
Collaborate with peers and partners to ensure the best customer and employee experience

Qualifications:

Experience with QuickBooks Online required, QuickBooks Online Accountant a plus
Proven experience in the customer service industry, preferably with involvement of an advisory role
Exceptional verbal and written communication skills
Ability to learn new products and quickly adapt to new features/updates
Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101
Certified in QuickBooks ProAdvisor (preferred)

About Foundever™

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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Account Resolution Specialist