Local Food Customer Support Associate

The Common Market • Full-time • Remote • 3w ago

The Common Market, a mission-driven distributor of local foods to communities in the Mid-Atlantic, Texas, Southeast, and Great Lakes, is excited to announce an opening for a Customer Support Associate II. In this role, you will play a key part in providing exceptional customer service and support to our valued partners and clients. Our commitment is to strengthen regional farms while making local products accessible to communities and the institutions that serve them.

As a Customer Support Associate II, you will be responsible for nurturing relationships with our buyer partners and ensuring their needs are met promptly and accurately. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing comprehensive product information. Your contributions will help us maintain high customer satisfaction and loyalty across diverse regions.

This is a FULLY REMOTE position with hours from Monday to Friday, 9AM to 5PM Eastern Time. Ideal candidates will ideally reside near one of our hubs, located in Atlanta, Philadelphia, Houston, or Chicago, as you will interact with customers spread across multiple time zones.

Key Responsibilities:

Serve as the primary point of contact for customers, delivering outstanding service and support
Build and maintain strong relationships to ensure customer satisfaction and loyalty
Respond to inquiries and resolve customer issues promptly and efficiently
Provide detailed product information, including pricing, availability, and order status
Monitor and track customer orders to ensure timely and accurate delivery
Keep customer accounts updated and maintain thorough records
Collaborate with internal teams, including sales, marketing, and operations, to optimize the customer experience
Gather and communicate customer feedback to contribute to continuous improvement initiatives
Assist with administrative tasks such as data entry and reporting

Requirements: