Remote
Description
Administrative Contract Billing Specialist
About the Role
Are you detail-driven, organized, and great at keeping things running smoothly behind the scenes? As an Administrative Contract Billing Specialist, you’ll play a key role in managing customer contracts from setup to renewal. You’ll be the go-to person for accuracy, timeliness, and answering contract-related questions, helping ensure our customers and internal teams always have what they need.
What You’ll Be Doing
- Set up customer contracts quickly and accurately after orders are invoiced
- Manage contract renewals to ensure everything stays current and error-free
- Keep recurring contract records accurate and well maintained
- Review renewal reports regularly to prevent delinquent or incorrect meter processing
- Make sure accounts are never suspended or expired for more than 15 days
- Respond promptly to contract-related emails and voicemails
- Process contract updates, including credits and debits
- Coordinate machine relocations and handle incoming ITT requests
- Provide clear information on cancellations, termination fees, and contract terms
- Spot issues early and escalate when needed
- Follow all safety policies and procedures
- Jump in on additional projects and tasks to support the team
Who You’ll Work With
- Reports to the Area Admin Manager
- This role does not include direct people management responsibilities
What Will Help You Succeed
- Strong attention to detail and high data-entry accuracy
- Excellent time-management and organizational skills
- Ability to balance multiple tasks and meet deadlines
- Clear, professional communication skills, written and verbal
- Comfortable working independently and collaborating with a team
- Basic math skills
- Experience with E-Automate is a plus
- Working knowledge of Microsoft Office (Outlook, Word, Excel)
Education & Experience
- High school diploma or equivalent required
- At least 1 year of experience in data entry, order entry, or a related office role
- Customer service experience is a plus
