Remote (USA)
The next part of your journey is right around the corner — with The Standard.
A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?
Job Summary:
The Benefits Enrollment Counselor plays a key role on the Enrollment Success Team, serving as a trusted guide for employees navigating their benefits journey. This individual contributor position not only provides education and support, but also actively manages and completes benefits enrollments for employees. Through meaningful engagement, clear education, and empathetic support, the Benefit Enrollment Counselor delivers an effortless enrollment experience—ensuring every employee feels informed, confident, and cared for throughout their benefits journey.
- Support inbound, scheduled, and outbound calls in a fast-paced call center environment, guiding employees through benefit enrollment process for core and voluntary.
- Educate employees on available benefits using clear explanations and relatable examples.
- Deliver client-facing presentations via webinars to educate and inform employees.
- Accurately process and complete employee benefit enrollments, ensuring all selections are finalized and documented.
Skills and Background You'll Need:
Education: High school diploma or equivalent.
Required professional licensure or certification: Active Life and Health Insurance License in your residence state; continued education in states where it is required.
Experience:
- Three (3) years of experience in group benefits, or other insurance call center environment. Prior experience in employee benefits counseling or enrollment services is preferred.
- Comfortable working in a dynamic, phone-based environment with sales component.
- Experience working in CXone is preferred.
Key Behaviors of a Successful Candidate:
- Demonstrates curiosity by asking questions regarding current approaches/methods and identifying potential changes.
- Asks the right questions and listens directly to customers to gain an understanding of their needs; accurately identifies and defines customers’ needs or issues.
- Suggests potential solutions to address customer needs based on understanding current approaches/ products/solutions and current customer needs.
Why Join The Standard?
We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.
- Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.
The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.
Salary Range:
25.72 - 34.13
Positions will be posted for at least 5 days from original posting date.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.
