About:
- Apply successes, best practices, and learnings from the experiences of Outreach customers to consulting with other customers.
- Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary.
- Tailor communications to the audience by contextualizing customer data and positioning return on investment and the overall strategy.
- Champion the development and follow through on Value Plans that seed the success for accounts across your book of business.
- Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value.
- Identify risks or barriers to client health, and provide targeted mitigation strategies.
- Connect internal teams to maximize the customer experience.
- Prioritize multiple projects managing several internal/external stakeholders.
- Stay abreast of sales and revenue trends to increase credibility in the industry.
- May partner with Account Executives in renewals and expansion.
- Perform other duties as assigned.
Experience:
- Minimum of 5 years of CSM, Account Management, or related experience in SaaS.
- Proven experience in growing/maintaining a book of 20-40 clients.
- Domain knowledge in sales processes, sales execution, or go-to-market strategies.
- Strong strategic and critical thinking skills.
- Effective problem-solving and time management skills.
- Ability to synthesize data from multiple sources to make a decision.
- Self-starter/high sense of initiative.
- Effective active listening skills, with a desire to seek to understand.
- Strong emotional intelligence and empathy.
- Ability to build effective relationships.
- Strong communication skills, both verbal and written.
- Ability to set realistic goals and drive to those outcomes.
- Ability to navigate complex networks within an organization/Strong business acumen.
Salary and Perks:
Pay range: $115K - $156K
- Flexible time off
- 401k savings plan
- Generous medical, dental, and vision coverage for employees and dependents
- Parental leave program with options for paid night nurse and gradual return to work
- Infertility/assisted reproductive services benefit
- Employee referral bonuses
- Snacks and beverages in the office
- Diversity and inclusion programs promoting employee resource groups
About Outreach:
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline.
