Owning the Tier I service desk queue and properly receiving, prioritizing, documenting, and actively resolving end user service requests
Answering queries and addressing system and user issues in a timely and professional manner at the Tier 1 level
Escalating Tier 2 and Tier 3 issues effectively
Owning and maintaining IT hardware and logistics
Assisting the IT Department in various projects and tasks when needed
Being onsite at the corporate office for a minimum of 3 days per week

Must have 1-2 years prior experience in a customer service role
Must have general IT experience with Windows and Mac Operating Systems and hardware
Experience supporting customers remotely and in person
Strong time management and organizational skills
Strong business writing/oration skills
Prior experience in a Tier I IT support role is a strong plus
Shipping/Receiving experience is a strong plus

Pay range: $50K - $60K

Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline.

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