Company: Oak Street Health
Title: Mobile Operations Coordinator, House Calls Program
Company Description
The mission of Oak Street Health is to rebuild healthcare as it should be. We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare. The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health.
We are a national organization serving over 100,000 patients and we are growing rapidly. We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more -- all dedicated to our Oaky Values and motivated by our mission. We’re looking forward to getting to know you! For more information, visit www.oakstreethealth.com.
Program Overview
Oak Street Health@HOME delivers high-quality primary care to Medicare patients in their home. The @HOME program takes a team-based approach to providing outstanding patient care. Our Care Teams - consisting of a Provider, Medical Assistant/Scribe (CIS/MA), Behavioral Health Specialist (BHS) and Mobile Operations Coordinator (MOC) - build individual relationships across a panel of about 75 patients, seen monthly. The Care Team is responsible for delivering excellent, high-touch primary care, and coordinating the care of our patients throughout the healthcare delivery system.
Role Description
The House Calls Mobile Operations Coordinator (MOC) serves as an integral part of the in-home care team. The MOC coordinates logistics and scheduling for patients and teams, ensures wrap-around clinical care for our patients, and provides telephonic support directly to our patients and families in our innovative home-based care program. Additionally, the MOC works directly with the care team to help identify and bridge gaps in care when patients return from the hospital or experience other challenges.
Core Responsibilities
- Prepare daily visit schedules, including routing and logistics planning
- Answer incoming calls, voice mails, and escalation of needs
- Complete patient appointment confirmation calls and update patient information as needed in electronic medical record
- Conduct outbound calls, including outreach and scheduling of new patients, as instructed
- Monitor incoming faxes and distribute to appropriate care teams
- Manage patient panel registry
- Coordinate patient transition back to center, as needed
- Request patient medical records
- Monitor patient admissions and schedule post-discharge visits
- Follow-up on DME and Home Health orders
- Follow-up on Specialty Appointments, including arranging transportation when necessary
- Participate in daily huddles and weekly interdisciplinary team meetings to discuss patient care and program operations
- Other duties, as assigned
What we’re looking for
- Genuine passion for primary care and reaching vulnerable patients
- Demonstrated ability to collaborate effectively in a team setting
- Willingness to learn and be accountable for EMR documentation and workflows
- Excellent communication, follow-up, teamwork, and problem-solving skills
- Desire to be a part of a fast-paced, innovative, quality-driven organization
Required Qualifications
- Strong computer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.
- Professional phone etiquette
- Bilingual a plus (in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve)
- Medical background preferred
- Experience in customer service setting strongly preferred
- US work authorization
What does being “Oaky” look like?
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.
Oak Street Health Benefits
Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $38.82
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
