Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years.
How we’re making this happen:
Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise
Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life
5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless
Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in.
Pumpkin is looking for animal lovers to join us on our mission to create a happier, healthier world for pets and their people. A pet claims adjuster reviews claims submitted by people on behalf of their pets to determine whether their insurance policy applies, and how much should be paid. If you’re passionate about caring for animals, have hands-on experience working in a veterinary setting, and are looking for the flexibility of working from home all while gaining a new skill set and broadening your career horizons, this may be the role for you!
This will be a fully remote position with the ability to work from a home office environment. The working schedule for this position includes weekday hours up to 7:30PM ET and some Saturdays.
Please note, we are not currently hiring for this role in the following states: MA, CA, NY, NJ, WA, HI, AK, CO, CT, MT
What You'll Do
- Collaborate with CX to provide customer service, guidance, and education to Pumpkin policyholders through every step of the claims process
- Review veterinary bills for accuracy and to determine whether coverage applies for claimed costs
- Investigate claims to determine if coverage applies based on applicable insurance policies
- Collaborate with other stakeholders in the organization to give technical knowledge and advice
- Communicate with veterinary providers to obtain further information and records as needed
What You'll Bring
- 2+ years as a veterinary medical professional or veterinary technician or equivalent experience
- Strong written and verbal communication skills
- All-around team player who is a self-motivated, fast learner
- Ability to work in a fast-paced startup environment
- Able to interpret and analyze documents and insurance policies
- Eligible to be licensed as a Property & Casualty adjuster
Bonus Points
- Experience in Pet Insurance
- Experience in other lines of insurance
- Existing Property & Casualty Adjuster license
The compensation for this position is $19.00 per hour (equivalent of $39,250 annually for 40 hours/week). Compensation may vary outside the listed range, based on a number of factors including but not limited to location, qualifications, performance, skills and experience. The compensation range listed is just one component of Pumpkin’s total compensation package for employees. Total compensation packages, depending on the position, may also include incentive compensation, discretionary bonuses, and other short or long-term incentives. If hired, employees will be in an ‘at-will position’ and Pumpkin reserves the right to modify compensation (as well as any other discretionary payment or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.
Benefits and Perks:
Comprehensive contributions to medical, dental and vision for colleagues and dependents.
Generous PTO and Paid Holidays
401k with company match.
The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions.
Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!
Pumpkin's Core Values:
Pets Come First: Put what’s best for pets at the center of everything we do
Trust the Pack: Help families make empowered pet care decisions
Jump Fences: If there’s a will, there’s always a way over them
Share Toys: Be generous with our gifts and amazing things will happen
Dig New Holes: Challenge conventions to create the future of pet health care
Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.
