Remote, United States
Who We Are
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
Who are you?
Personify Health is seeking a detail-oriented Client Success Coordinator to support new client onboarding and provide exceptional ongoing service. In this role, you’ll act as a product expert and trusted partner, helping resolve client issues, analyze benefit trends, and support renewals.
You’ll work cross-functionally to ensure client needs are met, coordinate open enrollment activities, and contribute to strategic decisions that drive satisfaction and retention. If you're proactive, collaborative, and passionate about client success—we’d love to hear from you.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Collaborate across business functions to ensure client needs are met.
- Follow through on outstanding items until resolution.
- Monitor internal performance to confirm client expectations are consistently met.
- Maintain accurate and up-to-date client records.
- Research issues, access necessary resources, and escalate to the appropriate internal expert for resolution.
- Participate in and/or host client meetings as needed.
- Assist in organizing and executing open enrollment strategies, health fairs, and employee education sessions.
- Support Account Managers during the contract renewal process.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
What you bring to the Personify Health team:
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
- 1+ years of experience in health insurance, employee benefits, human resources, or healthcare industry
- Experience onboarding new clients and providing account-based service is ideal
- Comfortable working with HR Directors and Executives
- Clear written and verbal communication style and strong collaboration skills
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $19.00 to $25.00. Note that compensation may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
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