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Customer Service Representative - $17/hr

CBRE • Full-time • Remote (United States) • $17 / hour • 2d ago

Customer Service Representative

Job ID

230213

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Remote - US - Remote - US - United States of America

About the Role

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You’ll Do

Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Advance, as necessary.

Generate and follow up on service request work orders for completion.

Schedule meetings and coordinate logistics as needed.

Update company systems, customer service databases, and spreadsheets.

Contact customers for updated information, as necessary.

Run and distribute various ad hoc reports for review.

Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.

Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Evaluate and select solutions from established options.

Impact through clearly defined duties, methods, and tasks are described in detail.

Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Deliver own output by following defined procedures and processes under close supervision.

What You’ll Need

High School Diploma or GED with up to 2 years of job-related experience.

Ability to follow basic work routines and standards in the application of work.

Communication skills to exchange straightforward information.

Proven understanding of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Strong organizational skills with an inquisitive mentality.

Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills s of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Customer Service Representative position is $17.00 per hour and the maximum salary for the Customer Service Representative position is annually $17.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

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