Renote
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Customer Service Representative – Appointment Booking
At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun!
- Grow your career - yes, we love to promote internally Do meaningful work and collaborate with the best Celebrate at our employee engagement events
- Bi-weekly pay
- Free HMO
- Medical insurance – for employee only
- Free Life Insurance
- Company 401K match
- Paid Vacation and Sick Days
- 8 Company Paid Holidays
A Glimpse Into Your New Role
As a Customer Service Representative – Appointment Booking, you will manage inbound and outbound contact center activities for booking and managing appointments with new and current customers.
- Answer inbound calls with inquiries regarding booking appointments, rescheduling, and canceling appointments, campaigns and promotions, general products/service questions, and information on shop details.
- Book and manage appointments which includes providing brief information about location, hours of operations, appointment details, managing appointment confirmations, etc.
- Collect customer data during calls and updates customer profiles in appointment booking tool to include caregiver data.
- Interacts with client shops as needed to provide correct and complete information to customers or to solve issues to finalize appointment at client shops.
- Perform warm transfer calls to client shops
- Makes outbound calls related to campaigns to existing customers, prospects, and leads to book appointments.
- Add appointments to Client Shop calendar.
- Marketing features and benefits of client products and services
- Perform call backs on missed inbound calls.
- Accurately document notes during call.
- May perform other related duties as requested by management.
What You'll Bring
- High school diploma or equivalent.
- 1+ years call center, strong customer service with sales experience
- Excellent persuasive/negotiation skills
- Bilingual (Spanish) is a plus
- Consistent work history and excellent attendance record
- Excellent listening skills
- Friendly and appreciates the importance of excellent customer service.
- Possesses a high level of empathy naturally while interacting with every customer.
- Must show sensitivity and respect in speaking with customers with hearing loss.
- Experience taking inbound and making outbound calls. Ability to accurately document notes during calls.
- Ability to manage multiple campaigns and programs (inbound and outbound).
- Experience using MS Word, Excel, Notepad and conducting internet searches
- Displays excellent oral & written communication skills
- Well-organized, goal oriented and punctual
- Displays professionalism during calls. Friendly, polite and confident when speaking with customers
- A respect for confidentiality.
- Able to work flexible scheduled shifts supporting the needs of the business. Work shifts may be 8 hours to 10 hours in length. Hours of Operations are Monday - Friday 6:00 am – 11:00 pm CST, Saturday 7:00 am – 8:00 pm CST and Sunday 9:00 am – 5:00 pm CST.
- Part time shifts may be available.
- Must be available to start work on August 4, 2025
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever: Smart questions spark smart solutions.
- Entrepreneurial Energy: Think like an owner. Solve like a founder.
- Fast with Intent: We move fast and deliver real results.
- Laugh and Learn: We don’t take ourselves too seriously, just our results.
What are you waiting for?
Come for a career, stay for the fun!
Acquire Intelligence is an Equal Opportunity Employer
