REQ#: RQ204481
Public Trust: MBI Full 5C (T3)
Requisition Type: Regular
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Job Description
Customer Service Specialist II
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting ERISA Filing Acceptance System 2 (EFAST2), a system used for the submission, receipt, and processing of the Form 5500 Series Annual Return/Report. These forms must be filed each year for employee benefit plans to satisfy annual reporting requirements under the Employee Retirement Income Security Act (ERISA) and the Internal Revenue Code.
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. Our work depends on an EFAST2 Customer Service Specialist II joining our team to provide expert customer service to employee benefit plan administrators and others on behalf of the U.S. Department of Labor (DOL) and the Internal Revenue Service (IRS).
This position is temporary through January 2, 2026 and then will depend on contract decision.
HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT
- Consistently demonstrates effective telephone communications with the EFAST2 filing public
- Provides clear and concise information to EFAST2 callers
- Exhibits strong problem-solving capabilities with the EFAST2 filing public
- Works independently with accurate results that meet contractually required performance standards
- Receives and utilizes regular feedback for continuous improvement
- Maintains positive attitude and works well under pressure
- Escalates complex questions to more experienced specialists and government agencies
- Uses software applications to receive calls, document questions and responses, and access resources
- Excellent attendance is required to provide consistent, reliable support during hours of limited coverage, including single coverage
WHAT YOU’LL NEED TO SUCCEED:
- Education: High School Diploma/GED
- Required Experience: 1+ years of related experience (call center or helpdesk)
- Security Clearance Level: Ability to attain Minimum Background Investigation (MBI) public trust clearance, including travel to a U.S. Department of Labor approved USAccess location for fingerprinting and PIV (Personal Identity Verification) card issuance
- Ability to demonstrate a minimum of 20 WPM typing speed
- Ability to communicate effectively in both written and verbal English, displaying professional phone demeanor and email etiquette
- Ability to acquire knowledge quickly through self-directed learning and individual training
- Ability to provide unscripted responses to effectively communicate information
- Excellent interpersonal and organizational skills
- Ability to collaborate and work as a member of a team
- Working experience with Microsoft Office, including Outlook, Word, Excel, and Teams
- Preferred Skills: Working experience with Salesforce (or other CRM) and a knowledge base or content management system
- Location: Remote or hybrid. Adequate and reliable internet connection is required. Computer to be supplied by GDIT.
- Must be able to obtain a MBI Public Trust Clearance
- Hours: Monday through Friday, 10:30 AM to 7:00 PM CT (excluding federal holidays) - Schedule flexibility is desired
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
Years of Experience
1 + years of related experience
Certification
Travel Required
None
Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely hourly rate for this position is between $15.09 - $20.41. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
