Remote
Description
We are looking for a reliable and detail-oriented Assistant Call Center Representative to join our growing team. In this role, you will support the day-to-day operations of the call center, assist with inbound and outbound communication, and ensure customers receive timely, accurate, and professional service. If you're organized, a great communicator, and enjoy working in a fast-paced environment, we'd love to hear from you.
Key Responsibilities
- Answer and direct incoming calls with a friendly and professional attitude
- Assist callers by providing information, resolving issues, or directing them to the appropriate department
- Support call center agents by managing data entry, scheduling follow-ups, and tracking call logs
- Monitor customer interactions and escalate concerns to supervisors when needed
- Maintain accurate records and update customer information in the system
- Help with team coordination and communication to ensure smooth operations
- Perform administrative duties as assigned by call center management
Requirements
- Previous experience in customer service, administrative support, or a call center environment preferred
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Comfortable using call center software, CRM tools, and basic office applications
- Ability to stay calm under pressure and handle challenging calls professionally
- High school diploma or equivalent; additional training or certifications are a plus
- Bilingual (English and Spanish) is a strong plus
Benefits
- Competitive salary and performance-based incentives
- Remote work opportunities or modern office environment (based on location)
- Supportive and collaborative team culture
- Opportunities for professional development and internal growth
- Paid time off, benefits, and more (depending on employment type)
Apply now and become part of a team that values communication, service, and efficiency.
