Here at Crisp, we believe the key to our success lies in the power of teamwork. By bringing together bright, driven individuals from around the world, we harness a rich diversity of experiences and perspectives to tackle one of the most critical challenges of our time: securing and improving our global food supply. Together, we collaborate, innovate, and build solutions that make a real difference.
About this Position:
The Customer Solutions Consultant is a relationship-first, solution-driven professional who loves connecting with people and thrives on solving meaningful problems with software. This role is responsible for ensuring customers feel empowered, confident, and advocating for their success when using Cantactix products and services. Whether guiding onboarding, architecting complex workflows, or jumping into a sticky situation with thoughtful solutions, this person delivers both heart and hustle. The ideal candidate brings emotional intelligence, technical curiosity, and a passion for making people feel like heroes in their day-to-day work.
This role will partner directly with our various Cantactix functions; Support, Education, Project Management, Product, Sales, Professional Services, to ensure customers continue to receive optimal value from their investment in Cantactix (now a Crisp Inc. Company) products and services. They will work cross-functionally to identify new opportunities to deepen product usage and will play a lead role in architecting and presenting customer-focused solutions that drive adoption and loyalty. This role will be asked to participate in pre-sales activities from time to time, partnering with Account Managers and Sales Executives to deliver customer demos.
This position requires being available to support customers during core North American business hours, responding quickly when they’re in need. When our users feel overwhelmed or under pressure, this role is the calm voice, the fast thinker, and the human spark that helps turn things around. That’s where the magic happens — and where we earn trust, drive retention, and turn great service into long-term success.
This role is remote based in North America but there is an added benefit of being located in Northwest Arkansas.
The Roles and Responsibilities are molded by our Core Values:
Can-do, problem-solving attitude
- Use Cantactix software first mentality
- Leverage Cantactix software to solve customer problems with innovative solutions
- Engage as a thought-leader for automating the impossible
- Serve as a solution-minded partner, a teammate, in moments of need, providing calm, fun, and clarity in complex situations
Doing what is right
- Increase value for our customers through proactive enablement
- Lead our team by example
- Listen to customer issues attentively and with empathy
- Present solutions and guidance that reflect the customer’s best interest, not just quick fixes
Sharing Knowledge
- Share your expertise and mentor teammates
- Continue to learn the Cantactix software solutions and help customers also understand it deeply, be a teacher and mentor
- Create clarity around software workflows and usage best practices
Building trusting relationships
- Build genuine relationships with our customers – be their go-to-guide, not just a support contact
- Offer professional, effective, and human-centered services/solutions
- Collaborate with the Cantactix team to solve cross-functional customer needs
- Show up with heart, consistency, and accountability
Balancing work and life
- Manage workload with excellence while maintaining personal sustainability
- Support teammates with empathy and shared ownership
- Building balance and boundaries while delivering exceptional service
Skills and Experience:
- Proficient in Blue Yonder Category Management Suite
- Expert in Blue Yonder Space Planning
- Expert in Blue Yonder Floor Planning
- Experience using Blue Yonder CKB and Planogram Generator are a benefit
- Experience using customer support ticketing systems is a benefit
- Experience using Cantactix Mission Control Software or other Space Management automation software
- Strong leadership, communication, organizational and presentation skills
- A natural flair for sales or some experience in sales
- Working with marketing and sales peers to enhance customer experience for current customers(Example: Monthly webinars for customer base)
- Experience identifying opportunities to upsell and coordinate with sales team
- A passion for customers and a commitment to get them the right outcomes
- Ability to build rapport and establish credibility with customers
- Proficient in Microsoft Office applications like Excel and PowerPoint
- Experience in teaching or training
- Conflict resolution skills
- Ability to adapt and continue to learn and grow
- Emotional Agility: Thrive in dynamic rhythms – high-energy during lots of new onboardings and support tickets to quieter cycles of maintenance and process improvement
- Ability to travel for customer onsite activities
Signs of a great candidate for Crisp:
- Collaborative. You know that your colleagues’ perspectives will make our customers successful. Similarly, you use your strengths to help us grow together. You propose ways for us to be more engaged and successful with our customers.
- Customer focused. Our customers are at the forefront of your day. You prioritize our customers’ voice to ensure their needs are met.
- Ambitious, curious, and resourceful. You are innately curious, and you aren’t afraid to work hard. You are self driven, you take direction well but are able to be creative to find results on your own when asked. You are driven to succeed because your hard work and results make you proud.
- Disciplined and reliable. We are a distributed company and you enjoy the benefits of working distributed while consistently delivering what you have committed to. When you hit a snag, you communicate and reset expectations early.
- Appreciative of honest feedback. You know that the best way to learn and grow is through constructive feedback delivered kindly. You view feedback given to you as an opportunity to get better and strive to do the same for others.
- Work smarter and harder. You often identify a problem, create a solution and bring it to a state of completion - with others, or even on your own. You find ways of eliminating or automating stuff that is uninteresting or wasteful.
We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us — not just to take on a role, but to help shape a company you’re proud to be part of.
Applicants must be authorized to work for any employer in the U.S. Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.
