Pay Rate: This is a non-exempt-role starting at $20/Hr
Position Summary
Represents Navia in a professional manner and provides support, education, and general customer service to clients and brokers. Works in a team environment servicing clients as well as collaborating with Account/Team Managers and internal departments to assist in day-to-day administrative tasks.
Essential Functions
- Supports employer group clients and brokers by researching and answering inquiries via email and phone.
- Processes updates to plan participants and benefits at the request of employer group clients, brokers, and senior members of the internal Navia team.
- Plans and attends meetings/calls with clients and brokers as needed, including regular recurring meetings.
- Assists with resolving escalated client and broker issues with direction and support from a senior team member.
- Understands and facilitates all aspects of the annual plan renewal process. Assists in creating new plan year forms and documents, completes renewal related tasks and tracking, and discusses rate changes with clients and brokers.
- Understands other Navia internal departments’ functions and processes at a high level and works with those departments to resolve client questions/issues as needed.
- Understands the file import process and the various types of files that clients send. Can interpret Navia’s file specs and troubleshoot file issues.
- Audits client plans as needed.
- Assists with projects and tasks for team and department as necessary.
- Contributes to ongoing team analysis of procedures, aiming to streamline and automate processes and build efficiency.
- Meets department and team performance expectations.
Requirements
- Computer skills, including knowledge of Microsoft Word, Teams, Excel, Outlook, and PDF programs.
- Excellent customer service skills.
- Excellent written communications skills.
- Ability to adhere to a work schedule following standard business hours and can maintain regular, on-time attendance. Includes attendance of meetings and scheduled phone shift.
- Positive work attitude and adaptability.
- Organizational and time management skills.
- Problem solving and critical thinking skills.
- Independant
- Willingness to work outside scheduled work hours as needed, especially during our busy season.
Remote Working Requirements
- Minimum requirements established by Navia for Internet connection.
- Established working space at home that provides a secure environment.
- Confidentiality of all information on clients/members accounts.
- Ability to travel to the office on required days.
- Ability to travel to the office for mandatory meetings as required.
- All calls should be by video through Teams and Zoom.
- Working from different locations for extended periods should be cleared by your superior.
Failure to comply with the above can result in your position being moved back to a non-remote position, or termination of your position.
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA
