Remote Status: Remote
COMPANY OVERVIEW
Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.
POSITION OVERVIEW
We are looking for a Client Services Representative (Case Manager Assistant) to be responsible for assisting our clients, guiding and supporting them throughout their journey with us. This isn't about sales, it's about service. Ensuring our clients feel heard, valued, and understood is at the heart of your role.
SUPERVISORY RESPONSIBILITIES:
None
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Providing exceptional client experiences at every touchpoint.
- Maintaining detailed and accurate client records within our CRM.
- Showcasing an adeptness in understanding medical records, billing, and filing.
- Assisting with the seamless flow of documents, processes, and strategies for client success.
- Collaborating closely with cross-functional teams to enhance our service offerings.
KNOWLEDGE, SKILLS, & ABILITIES:
- Experience in medical records, medical billing, or filing is a significant plus.
- Strong attention to detail and a history of impeccable follow-up.
- Excellent communication skills, both written and verbal.
- Basic knowledge in Microsoft Office and Excel.
EDUCATION & EXPERIENCE
HS Diploma or Equivalency
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
- Prolonged periods of standing or sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
BENEFITS:
- 401(k) Plan
- Medical Insurance
- Paid Holidays
- Paid Time off
We are an Equal Opportunity Employer
Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.
Pay Range: $16 - $21 per hour
