Remote
About Medius
Medius is a Swedish origin company & a leading global provider of cloud-based SaaS spend management solutions, helping organizations drive their business forward by enabling best-in-class process efficiency, cost-savings, and greater financial control.
Spend management doesn’t ring a bell? This term describes the process from placing an order through its delivery, verification, invoicing to its payment. Our products help companies at every step of the purchasing process, increasing their security and speeding it up. We use the latest advances in artificial intelligence (AI) and machine learning to automatically capture and process invoices.
If you are seeking a stimulating environment characterized by unparalleled momentum and rapid growth, look no further. Join us as we lead the charge in reshaping the future of spend management, setting new standards of excellence, and driving impactful change across industries.
For more info: www.medius.com
Our values
- Connect: We believe in the power of people, both individually and collectively. Our success is driven by respect and understanding, with a shared commitment to empowering finance teams of the future.
- Question: We embrace challenges and value diverse perspectives. By questioning and collaborating, we unlock better solutions and continuously innovate.
- Own: We are proactive, decisive, and committed to delivering results. We anticipate customer needs and follow through, earning their trust to focus on what they do best.
Job overview
As a Customer Success Manager at Medius, you will empower customers to achieve business outcomes and maximize the value of their Medius investment, while laying the foundation for cross- and upsell opportunities. This role is pivotal in ensuring customer satisfaction and driving engagement, focusing on direct customer interactions, our one-to-many/tech touch approach, and act as the voice of customer internally.
Responsibilities:
- Conduct Customer Business Reviews with high/medium tier accounts, guiding the customer turning customer data and process insights into business outcomes.
- Work together with Account Management to perform Account Governance Meetings with Customers including topics as thought leadership, product roadmap and high level performance KPI:s.
- Identify opportunities for additional suite modules or services; support the Account Management team in conversions.
- Conduct self service and TechTouch content to FAQs, tutorials, webinars, and toptips.
- Monitor customers at risk and collaborate across departments on retention strategies.
- Support new business sales processes by presenting and showing the value of our post go-live phase.
- Participate and drive in internal development initiatives across departments, acting as the voice of the customer.
Requirements for the position
Skills
- Strong communication skills to effectively communicate with customers and understand their needs.
- Strong knowledge of accounts payable processes and preferably familiar with whole purchase-to-pay area.
- General understanding of business processes and a commercial mindset
- Ability to identify pain points and commercial opportunities within customer processes.
- Excellent analytical, problem-solving skills.
- Driven and dedicated with a proactive, data-driven approach.
- Preferably experience of using Salesforce, JIRA, Freshdesk, PowerBI and Microsoft Office package as tools in your daily work.
Qualifications:
- +5 years experience of customer-facing role, such as Customers success, account management or consulting
- Experience from working with accounts payable processes/ P2P Software solutions
- Proven commercials skills such as sales result, successful commercial decisions or similar
Who You Are:
- A peoples person who understands business processes and identifies improvements.
- Dedicated to our Customers’ success and a strong believe in our product suite as the optimal solution.
- You are eager to learn more and enjoy to seek and ask until you get the answer
- A project manager at heart, you meet deadlines, drive initiatives forward and find solutions.
- You balance operational efficiency by promoting scalable solutions.
