Now is the time to join us!
We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
Who are you?
Personify Health is seeking a detail-oriented Client Success Coordinator to support new client onboarding and provide exceptional ongoing service. In this role, you’ll act as a product expert and trusted partner, helping resolve client issues, analyze benefit trends, and support renewals.
You’ll work cross-functionally to ensure client needs are met, coordinate open enrollment activities, and contribute to strategic decisions that drive satisfaction and retention. If you're proactive, collaborative, and passionate about client success—we’d love to hear from you.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Be a subject matter expert in all Personify products that are offered to clients, including internal processes and regulatory impacts
- Work collaboratively across business functions to ensure customer needs are met
- Follow through to resolution any outstanding items
- Monitors on an ongoing basis internal performance to ensure clients needs are being met
- Maintain accurate client records
- Research, access and escalate to appropriate internal expert for client issue resolution
- Work in collaboration withPersonify analytic team to analyze trends in data and make benefit recommendations based on trend analysis
- Participate and/or host client meetings as appropriate
- Organize and execute open enrollment strategy, health fairs, and employee education meetings as required
- Support Account Managers with contract renewal process
- Collaborate with management regarding strategies for renewing accounts
- Provide market and competitive information to management to guide strategic decision-making and market positioning
- Understand and communicate regulatory changes and impacts to clients
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
What you bring to the Personify Health team:
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
- 1+ years of experience in health insurance, employee benefits, human resources, or healthcare industry
- Experience onboarding new clients and providing account-based service is ideal
- Comfortable working with HR Directors and Executives
- Clear written and verbal communication style and strong collaboration skills
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $17.00 to $22.00. Note that compensation may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
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Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.
