Remote
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
High School Diploma
Travel Percentage :
0%
Job Description
About the Team:
Our Operations Support team is a dynamic, high-performing group that thrives in a fast-paced environment. We work closely with internal teams and clients to ensure accurate, timely, and compliant processing of financial transactions. With a strong focus on quality control and client satisfaction, we’re proud to support critical financial operations that impact people every day.
About this Job:
Review, analyze, and interpret loan documents and correspondence to ensure system accuracy and compliance with regulatory requirements. Update accounts and follow up on missing information. Research and resolve clients’ deposit-related and loan-related questions and problems.
Schedule:
Monday – Friday. Hours: EST: 11:00 AM – 8:00 PM. CST: 10:00 AM – 7:00 PM
Hybrid Schedule; St. Petersburg, FL: In-office Tuesday–Thursday, Little Rock, AR: Rotating 3-day in-office schedule
What You Will Be Doing:
- Review and analyze account maintenance and loan documentation
- Perform quality control checks on new and existing loans
- Process high-risk tasks such as payment corrections, loan payoffs, and credit bureau disputes
- Handle full account support including money movements, interest calculations, and 1099 corrections
- Work from spreadsheets and ticketing systems to meet minute-to-minute SLAs
- Communicate with clients and third parties via phone, email, and workflow tools
- Perform general ledger reconciliations and research
- Support deposit operations including account closures, card requests, and returned items
- Maintain and update internal procedure manuals
- Other related duties assigned as needed
Educational Requirements:
- High school diploma or GED required
What You Bring:
- Prior experience in banking operations, teller services, or loan processing
- Strong multitasking skills and ability to work under pressure
- Proficiency in Microsoft Excel and Office Suite (Teams, Outlook)
- Experience working with remote desktops and multiple screens
- High attention to detail and commitment to quality control
- Ability to adapt quickly to changing tasks and priorities
What We Offer You:
- A competitive salary with attractive benefits including medical and dental coverage
- A multifaceted role with a high degree of responsibility
- A collaborative and modern work environment
- Opportunities for professional education and personal development
- A culture built on respect, innovation, and teamwork
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
