**This role is In Office in Las Vegas, NV, Huntersville, NC and Denver CO. Remote in some other states.**
**Bilingual in Spanish is required for this position**
Job Description:
The intake coordinator manages a significant number or inbound and outbound calls to meet the intake process demands. These responsibilities include interacting with clients, personal injury attorneys, staff, and internal team members.
Maintains consistent and positive customer experience to increase the company’s success. This position is Mon-Fri with 8-hour shifts. Schedule may vary based on geographical location and work assignment.
Responsibilities:
- Review and assign intake information throughout the day, ensuring potential new clients are contacted immediately
- Complete intake with prospective client, ensuring accurate and complete information is obtained
- Communicate via multiple channels including, phone, text and email
- Pull reports and send to the departmental team daily to confirm nothing is missed
- Accurately enter intake data into internal system
- Triage incoming phone calls, faxes and emails to appropriate destinations
- Provide exceptional customer service to our VIP firms and their clients
- Other duties as assigned
Requirements:
- Bilingual in Spanish is required for this role
- High school diploma or GED required
- General understanding of healthcare and/or legal medical terminology is a plus
- Call Center experience is a plus
- Excellent customer service with an eagerness to build relationships
- Superior telephone and email communication skills
- Strong attention to detail
- Ability to work quickly and accurately under tight deadlines
- Self-motivated, ambitious and self-directed when prioritizing tasks based upon volume of incoming tasks
- Team player with a positive attitude
- Proficient in Windows system and Microsoft Office; proficiency with Microsoft Excel
Benefits:
MoveDocs offers competitive compensation, and benefits that include health, dental, vision, 401(k) plan, life insurance and paid time off.
About Us:
When life gets hard, we make it easier! Libra Solutions simplifies and eases the burden of legal processes for plaintiffs, heirs, and the attorneys and healthcare providers who serve them. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their respective industries.
- MoveDocs is a technology-enabled services company designed as an end-to-end solution for personal injury law firms and healthcare providers. We are focused on helping uninsured and under-insured patients gain access to healthcare they need that would otherwise be unable to access or afford. We are proud of our mission and are passionate about applying technology to the challenge of making healthcare more accessible.
- Oasis Financial is the most recognized national brand and industry leader in consumer legal funding. Oasis helps plaintiffs regain control by helping to cover essential living expenses while they await legal settlements. Oasis Financial is also a founding partner of ARC, the Alliance for Responsible Consumer Lending, and APA, Americans for Patient Access.
- Probate Advance is the industry’s leading inheritance funding provider, providing heirs with the money they need until the lengthy inheritance process is completed.
Together under Libra Solutions, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers. The combination of our footprints, relationships, technology, and funding power solidifies our combined companies as the premier leaders in medical lien, medical legal, Pre-Settlement funding, and inheritance industries.
