Remote US
JOB RESPONSIBILITIES
The Payment Queue Specialist’s main responsibility will handle inbound calls from customers to receive and process Credit Card and ACH payments. In addition to processing payments, the Payment Queue Specialist will work closely with the Collections Team to assist with day-to-day responsibilities, light account maintenance which includes assessing and analyzing financial statuses and releasing orders.
Essential Responsibilities include the following. Other duties and special projects may be assigned.
- Provide individualized customer service with high quality and professional standards
- Answer inbound calls and emails. Make outbound calls as appropriate
- Process Credit Card and ACH Payments
- Provide assistance on Statement & Invoice Inquiries
- Provide assistance on financial status of accounts
- Provide assistance to other departments and Associates as needed
- Understanding of business to business accounts for ABB Optical Group and PEN Buying Group
- Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources
- Route calls to the appropriate resources when needed
- Report inconsistencies and inefficiencies, and escalate issues to management
- Meet or exceed all key performance metrics set by the department
- Keep reference guides organized and current
- Comply with the Attendance Policy and adhere to established department goals and guidelines
- Maintain accurate records of customer interactions and transactions
- Participate in team discussions; provide feedback to improve the processes
- Participate in ongoing department training and assessment programs
Shift: 10:00am -7:00pm
Supervisory Responsibilities: None
QUALIFICATIONS
Required Qualifications:
- High school diploma or equivalent
- General PC applications
- MS Office applications
- Excellent written and oral communication skills with the ability to convey information clearly and effectively
- Ability to multi-task and utilize multiple systems while performing the job
- Ability to resolve and deescalate customer conflict issues in a tactful and professional manner
- Ability to adapt to change and unexpected demands of the business
Desired Qualifications
- Bilingual (Spanish)
- Experience with business to business, credit and collections
- Experience with A/R systems
For US Candidates
The anticipated base pay range for this position is $17.00 / hour.
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (applicable states), 401k, tuition reimbursement, eyewear discounts.
US employees are eligible for the following time off benefits:
- Vacation and/or Sick time
- Holiday pay
- Birthday PTO
Upon request and consistent with applicable laws, ABB Optical will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HR@abboptical.com.
ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
