US Remote
Salary Range:
$23.43 To $26.00 Hourly
About Us:
At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.Represent USALLIANCE in the community and form lasting relationships with our members and partners.
About This Role:
Responsible for assisting in the control, documentation, resolution and follow up of various delinquent loans and negative share accounts. All accounts are to be resolved in the best interest of the Credit Union by following the established policies, procedures, laws and regulations.
Key Responsibilities:
- Responsible for contacting members to determine the reason for past-due accounts.
- Work with members to cure defaults on loan and share accounts.
- Respond to and research account inquiries from internal and external members via inbound calls, CRM, email and text messages.
- Document all work and member contact in the appropriate systems.
- Maintain accurate account records in accordance with policies and procedures.
- Provide maximum coverage of account queues.
- Negotiate payment plans with members.
- All other duties assigned by management
- Ensure compliance with all regulatory requirements.
- All other duties as assigned by management.
Who You Are:
- Minimum 1 year of experience with consumer credit and collections.
- Maintain key performance metrics at required levels.
- Maintain delinquency and repossessions at prescribed levels.
- Complete phone calls to meet required metric standards.
- Ability to work independently to meet deadlines with excellent follow through skills.
- Excellent verbal and written communication skills.
- Developing negotiation skills to arrive at best overall solutions within established guidelines.
- Writing ability to clearly document calls.
- Entry level knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems.
- Excellent verbal and written communication skills.
- Strong interpersonal and organizational skills.
- Bilingual/Spanish preferred
What We Offer:
- Competitive Salary and Benefits Package
- Opportunities for Professional Development and Career Growth
- A Collaborative and Inclusive Work Environment
- Paid Time Off, Wellness Time & Paid Federal Holidays
- 401K with 6% Match
- High Performance Culture
