Remote USA
At The Standard, you’ll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.
Job Summary
Deliver personalized service and respond to product and service questions. Communicate product information, policies, and procedures clearly using various technologies. Problem solve, perform initial research, and follow up on client issues. Monitor work status, prepare customized correspondence, and make outbound calls as needed. Facilitate call escalation and practice de-escalation techniques to enhance member experience.
Collect and analyze member information to determine eligibility and set-up for products. Approve and communicate resolutions within guidelines. Solicit and analyze customer feedback to identify service improvements and recommend procedural changes. Utilize online tools to monitor performance results and achieve performance metrics within the Client Success Team. Support division projects involving customer-focused activities and administrative functions. Intake requests from external Distribution Partners and provide resolution or accurate routing.
Principal Duties and Responsibilities:
- Build and maintain effective relationships with producers, customers, home office, and field office (50%).
- Identify growth opportunities within assigned block to meet or exceed sales goals (30%).
- Manage workload and adhere to guidelines for customer responsiveness and work timeliness (10%).
- Perform administrative tasks and participate in projects as assigned (10%).
Skills and Background You’ll Need
- Strong customer service skills including negotiation, training, and consulting.
- Ability to intake information, research, and problem solve.
- Effective communication with internal and external stakeholders.
- Ability to work in a fast-paced environment and manage multiple tasks is a requirement of the role. *
Education and Experience:
- High school diploma or equivalent required.
- Post-high school coursework completed or equivalent work experience preferred.
- Life and Health insurance licenses required.
- 2+ years of client service/relationship management experience in the insurance field, or an equivalent combination of education and experience.
Key Behaviors of a Successful Candidate
- Integrity
- Willingness to learn
- Independence
- Ambition
- Adaptability
Why Join The Standard?
We have built an enduring legacy of stability, innovation, and financial strength thanks to the contributions of talented, creative, and compassionate people. When you join The Standard, you can expect:
- A rich benefits package including a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off
- A supportive and responsive management approach
- Opportunities for career growth and advancement
- Paid time off to volunteer
- An employee giving program that double matches your donations to eligible nonprofits and schools
- Much more!
#LI-Remote
Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.
- Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.
Salary Range:
$51,500.00 - $75,500.00
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
