Description
At UnisLink, our Client Onboarding Specialists play a critical role in ensuring a seamless transition for new healthcare provider clients into our Revenue Cycle Management (RCM) services. This is not an HR onboarding role—we are looking for professionals with direct experience onboarding new clients, such as doctors, medical practices, or healthcare providers, into RCM or healthcare service platforms.
In this role, you will be the primary point of contact for new clients during their first 90 days, coordinating closely with sales, account management, and accounts receivable to ensure a smooth and efficient setup. Once onboarding is complete, you will transition the client to their dedicated Client Experience Manager.
Key Responsibilities
- Own the Client Onboarding Process: Guide new provider clients through the onboarding journey, ensuring a structured and efficient transition into UnisLink’s RCM services.
- Data & Documentation Management: Collect, verify, and process all required client documentation, ensuring compliance with healthcare regulations and UnisLink policies.
- System Setup & Integration: Coordinate with internal teams to configure client data within UnisLink’s systems, ensuring accurate setup across all platforms.
- Client Training & Education: Provide hands-on training to clients on UnisLink’s RCM tools, workflows, and reporting capabilities, ensuring they can effectively utilize our services.
- Problem-Solving & Issue Resolution: Identify and proactively address challenges during onboarding, collaborating with internal teams to implement solutions quickly.
- Process Improvement & Client Experience Enhancement: Continuously refine onboarding processes to drive efficiency and client satisfaction, gathering feedback to improve workflows.
- Seamless Handoff to Client Experience Team: Ensure a smooth transition from onboarding to ongoing account management, providing thorough documentation and client insights.
- Promote UnisLink’s core values of Respect, Integrity, Customer Focus, and Continuous Improvement.
- Perform other related duties as assigned.
Requirements
- 2+ years of experience in client onboarding within the healthcare or RCM industry (Required). Candidates with HR or employee onboarding backgrounds will not be considered.
- Familiarity with revenue cycle management, medical billing workflows, and healthcare compliance requirements.
- Strong communication skills to engage with medical providers, practice administrators, and internal teams.
- Exceptional attention to detail and ability to manage multiple clients and onboarding tasks simultaneously.
- Experience working with onboarding software, CRM tools, and RCM platforms.
This role is ideal for someone who thrives in a client-facing position, understands the nuances of onboarding medical providers, and is passionate about improving revenue cycle efficiency. If you have the RCM experience we’re looking for, we encourage you to apply today!
Why UnisLink?
We offer a competitive salary and benefits package, as well as opportunities for growth and development within the organization. Our total rewards package reflects our commitment to creating a diverse and supportive workplace.
- A positive work environment with passionate leaders that believe in collaboration, innovation, and career growth.
- Medical, dental and vision insurance for you and your dependents
- Healthcare Flexible spending accounts are available options
- 401(k) retirement plan with up to 4% match and no vesting period
- Paid parental leave
- 10 days of Paid Time Off (PTO) and 8 company paid holidays annually
About Us
Founded in 2009, UnisLink helps medical providers optimize revenues, improve outcomes and reduce costs through better process management, data analytics, and outsourcing. Throughout its journey to date, UnisLink has fostered an entrepreneurial culture and attracted and retained a highly skilled team of professionals in the areas of medical billing/RCM, data analytics, product development, account management and customer service to serve clients. The company is built upon the core values of Respect, Integrity, Customer Focus and Continuous improvement. UnisLink is committed to combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability.
