Company Overview
Wider Circle is dedicated to improving health outcomes through community-driven care programs that connect neighbors to support and motivate one another. Partnering with health plans and providers nationwide, our innovative programs empower individuals to take proactive steps toward better health. With a proven track record of enhancing member engagement and reducing inappropriate utilization, Wider Circle serves tens of thousands of communities across the country. Learn more at widercircle.com.
Position Summary
The Community Health Worker (CHW) – Outreach Specialist will play a critical role in connecting members with Wider Circle’s programs through remote outreach operations. This experienced CHW will leverage their expertise to conduct inbound and outbound calls, foster member relationships, and promote participation in community health initiatives. The role requires a combination of exceptional communication skills, a proactive mindset, and a commitment to member engagement and satisfaction.
Key Responsibilities
- Conduct outbound calls to engage members, promote programs, and build trust.
- Manage inbound calls, addressing member inquiries with professionalism and empathy.
- Provide program information, resolve member concerns, and support their participation in health-focused initiatives.
- Execute targeted outreach campaigns, ensuring consistency and accuracy in messaging.
- Maintain detailed and accurate records of member interactions in the outreach center database.
- Collaborate with the team and leadership to refine outreach strategies, share best practices, and meet organizational goals.
- Consistently achieve or exceed call targets and performance metrics.
- Stay informed about company programs, updates, and outreach techniques through ongoing training.
- Demonstrate cultural competence and understanding of the communities being served.
- Education: A high school diploma or equivalent is required; additional certification as a community health worker
- Experience: certification as a community health worker or 1-3 years of relevant experience in community health, social services, or related fields as it is directly related to the field of Community Health Work.
- Bilingual: English and Spanish
- Must reside in the state of CA
Skills:
- Exceptional verbal communication and active listening skills, with a compassionate and persuasive approach.
- Ability to effectively manage multiple tasks, including inbound and outbound calls and campaign support.
- Proficiency in navigating data entry systems and maintaining accurate records.
- Strong organizational and time management skills.
- A positive and professional attitude, with a commitment to continuous learning and improvement.
Technical Requirements: Reliable, fast-speed internet connection, a quiet and professional remote work environment, and basic computer literacy and accessing, downloading, and using specialized software.
Preferred Qualifications
Familiarity with health and social services systems and a deep understanding of community health principles.
Experience working with diverse populations and addressing social determinants of health.
Physical Demands:
Prolonged Sitting: This role requires sitting for extended periods while working at a desk or workstation.
Repetitive Tasks: Frequent and repetitive activities such as making outbound calls, answering inbound calls, and typing notes or data into the system.
Manual Dexterity: Regular use of a computer keyboard, mouse, and telephone is required, demanding hand-eye coordination and fine motor skills.
Visual Focus: Sustained use of computer screens and reading written or digital materials.
Communication: Extended periods of speaking and listening, often requiring clear enunciation and focused attention.
Why Join Wider Circle?
This role provides the opportunity to make a meaningful impact on health outcomes in underserved communities while working in a supportive and mission-driven organization. If you are a dedicated, results-oriented professional with a passion for community health, we encourage you to apply.
Compensation
As a venture-backed company, Wider Circle offers competitive compensation including:
- Performance-based incentive bonuses
- Opportunity to grow with the company
- Comprehensive health coverage including medical, dental, and vision
- 401(k) Plan
- Paid Time Off
- Employee Assistance Program
- Health Care FSA
- Dependent Care FSA
- Health Savings Account
- Voluntary Disability Benefits
- Basic Life and AD&D Insurance
- Adoption Assistance Program
- Training and Development
And most importantly, an opportunity to LOVE, LEARN, and GROW with us!
Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
