Position Overview:
The Outreach Specialist plays a key role in our outreach center operations, connecting with current and prospective members to promote our programs. This role may involve managing a mix of inbound and outbound calls, participating in specialized outbound campaigns, and ensuring member satisfaction through exceptional service. Ideal candidates will have 1-3 years of experience in sales, customer service, or related fields and a proactive approach to achieving team and organizational goals.
Company Overview
Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle’s trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.
Key Responsibilities:
- Conduct outbound calls, engaging members with professionalism and enthusiasm.
- Manage inbound call activity as assigned.
- Handle member inquiries, resolve issues, and provide information about our programs.
- Execute specialized outreach campaigns, ensuring consistency in messaging and delivery.
- Support additional campaigns or projects as assigned, adapting to changing priorities and needs.
- Accurately record interactions and update member information in the outreach center database.
- Build and maintain strong rapport with members, effectively addressing their needs and concerns.
- Collaborate with the team and leadership to refine outreach strategies and achieve performance goals.
- Consistently meet or exceed call targets and performance metrics.
- Stay informed about organizational updates, new initiatives, and best practices through regular training.
Requirements
- High school diploma or equivalent.
- 1-3 years of experience in sales, customer service, telemarketing, or a related field.
- Exceptional verbal communication skills with an engaging and persuasive approach.
- Ability to handle a variety of tasks, including managing calls and supporting campaigns.
- Basic computer literacy for navigating outreach center systems and data entry.
- Strong organizational skills and attention to detail.
- A positive and professional attitude with a commitment to continuous improvement.
- Must be in eastern time zone.
Key Attributes:
- Goal-oriented and driven to succeed.
- Adaptable and resourceful in dynamic environments.
- Strong problem-solving capabilities and a proactive mindset.
- Collaborative team player who thrives in a supportive work environment.
- Excellent time management and multitasking skills.
Benefits
As a venture-backed company, Wider Circle offers competitive compensation including:
- Contract with opportunity to convert
- Opportunity to grow with the company
- Training and Development
- $15.00-$16.00 per hour
Most importantly, an opportunity to Love, Learn, and Grow while making the world a better place!
Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
