Ticket Sales and Services: Client Relations/Customer Service (Remote)
Reports to: Director Customer Success
Salary: $52-55000 annually
Job Purpose
The Customer Success Associate serves as the frontline representative for the department, ensuring customers have a seamless experience and receive value from the company's products and services.
Key Responsibilities
- Customer Onboarding: Guide customers through the onboarding process, ensuring they are set up for success.
- Account Management: Serve as the primary point of contact for assigned accounts, addressing day-to-day inquiries and concerns.
- Issue Resolution: Collaborate with internal teams to resolve customer issues promptly and effectively.
- Customer Engagement: Provide regular updates, training, and resources to customers to maximize product utilization.
- Feedback Collection: Gather customer insights to inform product and service improvements.
Qualifications
- Strong understanding of football concepts.
- 1–3 years of experience in customer service or success roles.
- Proficiency in CRM tools (e.g., Salesforce, Zendesk).
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
