Superior Plus Propane is excited to provide an opportunity for an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. If this matches your personality and work ethic, we’d love to meet you! The successful candidate for this role of Contact Center Representative, will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Why join us:

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What you’ll do:

Answering or making calls to customers to learn about and address their needs, concerns, or other issues with products or services
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued
Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed
Building lasting relationships with clients and other call center team members based on trust and reliability
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Making recommendations for products or services that may better suit client needs
Taking part in training and other learning opportunities to expand knowledge of company and position
Adhering to all company policies and procedures
Other duties as assigned

What you bring:

High school diploma
Experience in call center or fast paced environment
Customer-focused
Detail oriented
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Understanding of company products, services, and policies
Proficiency with computers and web-based programs
Ability to ask probing questions and diffuse tense situations
Strong time management and decision-making skills
Adaptability and accountability

This role is for Flex Position

A Flex position reduces a 12-month continuous work arrangement to something less. This work arrangement is 9 consecutive working months, with the additional three months of the year off (9-and-3).

Benefits of a flex role:

• A cost-effective alternative to daycare during the summer months

• A way to ease into retirement without exiting the workforce entirely

• A more flexible schedule that still provides the security and benefits of a full-time job (Health insurance, Dental, Vision, 401k plan, EAP)

• A job that fits into your life instead of trying to squeeze life into your work schedule

• A winter complement to a summer job

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.

Other details

Job Family USA
Pay Type Hourly
Employment Indicator Flex 9 and 3

Superior Plus Propane jobs

Contact Center Representative