Remote
Job Description
As a Service Coordinator you will be a part of a collaborative team that prioritizes customer satisfaction and operational excellence. Your expertise will support us in meeting our Key Performance Indicators (KPIs) while providing input towards the continuous improvement of our processes and procedures.
Why join us:
Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.
What You’ll Do:
- Assess the service needs of clients and connect them with the correct location.
- Create and maintain a directory of service providers and resources.
- Create and maintain a database of customers and their needs.
- Assess client issues and provide recommendations to fix problems.
- Ensure each customer is given the necessary services and follow up to fill ongoing service needs.
- Maintain good relationships with service providers and customers to keep customer base.
- Expand the list of resources and providers to ensure there are no gaps in services.
- Answer telephones and respond to email inquiries in the office.
- Perform other job duties as assigned.
- Other duties as assigned.
What you bring:
- HS Diploma or GED
- 1+ year of industry experience or a related customer service experience required.
- Previous administrative experience preferred.
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
- Excellent customer service and problem-solving skills
- High quality organizational skills
- The ability to work well under deadlines and to multitask.
- The ability to build relationships and coalitions within the community.
- Excellent verbal and written communication skills
- Excellent critical thinking and problem-solving skills
- Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.
This is a remote role. Candidates will need to be located in the Northeast Region.
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.comto let us know how we can enhance your experience.
