Job Description
Cloud Lake Technology is looking for a Systems Administrator II to support a Department of Homeland Security (DHS) prime contract that provides comprehensive support services for Customs and Border Protection (CBP) to include planning, building, testing, deployment, stabilization of workstation changes, software distribution, patch management, service management, and program and administrative management related tasks.
This is a remote opportunity! To join our team of outstanding professionals, apply today!
Responsibilities
- Will serve as the escalation POC for system admin related issues
- Monitors server performance, ensuring systems are running efficiently
- Applies software updates, patches, and configuration changes to keep systems secure and operational
- Manages system backups and disaster recovery processes
- Supports the maintenance and updates of Microsoft Endpoint Configuration Manager (MECM) infrastructure
- Assists with common and third-party applications like Adobe Creative Cloud, BeyondTrust and Microsoft 365
- Implements and tests group policy changes
Qualifications
- Must be a U.S. citizen
- Able to obtain and maintain a favorable CBP suitability determination
- Highschool GED with 2+ years of relevant IT experience
- Experience providing operations and maintenance support of Microsoft Endpoint Configuration Manager (MECM) infrastructure, patching, imaging and updates to include troubleshooting issues when they arise (or similar product to MECM)
- Experience resolving escalated issues from other teams
- Understanding of Windows 10 and 11 operating systems
- Experience with MECM, Active Directory, and Microsoft Intune
- Basic troubleshooting skills and customer support experience
- Knowledge of scripting/programming languages (preferably DOS, VBScript, PowerShell, MS Graph API or SQL) to automate processes
- Strong communication skills and a customer-focused approach
- Critical Thinking
- Problem Solving
- Communication
- Cybersecurity Awareness
- Adapts quickly to new technologies
Desired Qualifications:
- Certifications in A+, Security+, Microsoft 365 Endpoint Administrator, or MECM related are a plus
Pay Range
$60,000 - $69,000
Benefits
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Job ID
2024-14625
Work Type
Remote
