At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

And here is summary:

The role of Product Support Representative will be troubleshooting and educating patients and nurses on our software and devices. This is a 100% remote position that will include taking phone calls, emails, and creating tickets to document interactions. There is also a requirement to get a VA background check, that will be part of your on the job training. Having soft skills such as empathy and patience is nice to have. Also experience with ticketing systems, over the phone troubleshooting, and customer service experience is nice to have.Responsibilities may include the following and other duties may be assigned.

Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.

OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

DIFFERENTIATING FACTORS

Autonomy: Established and productive individual contributor.

Works on clerical and administrative assignments that may require application of prior experience.

Works under moderate supervision, making minor adjustments to methods and processes.

Organizational Impact: Works to deliver on day-to-day objectives with direct impact on achievement of results for the job area, including moderate scheduling or customer satisfaction implications.

Work consists of tasks that are typically routine, with some deviation from standard practice .

Innovation and Complexity: Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems .

May be required to highlight areas of concerns/problems and puts forth solutions in own job area.

Communication and Influence: Communicates typically with internal contacts within and outside of immediate team.

Obtains and provides information requiring some explanation or interpretation .

Leadership and Talent Management: May provide guidance and assistance to new or entry level employees.

Required Knowledge and Experience: Requires full job knowledge of systems and procedures obtained through prior work experience or education.

Requires minimum of 2 years of relevant experience.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$34,800.00 - $52,200.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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