Full Time
Remote
JOB SUMMARY
Customer Technical Support IIs primary responsibility is providing technical support for CSI customers, internal and external, by staging, installing, and troubleshooting issues in both hardware and software CSI products.
KEY RESPONSIBILITIES
- Monitors the CRM.
- Responds to support calls and prioritizes work activity based on the issue.
- Research, tests, and documents issues requiring development attention.
- Troubleshoots moderately complex CSI product issues and provides issue resolution on servers, databases, and/or applications; serves as an escalation point for other Customer Technical Support employees.
- May build servers as required and/or install the appropriate CSI product for customers; orders equipment, updates hardware, installs software, sets up databases, implements security and ships to customers; takes down old equipment as necessary.
- May participate in disaster testing and recovery activities as required.
- Mentors and train other technical support specialists.
- Perform other duties as required.
PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING
- Completion and resolution of customer technical issues.
- Positive customer experience.
- Assuring customer access and satisfaction with CSI products.
- Accurate resolution of customer technical support requests.
JOB REQUIREMENTS
- Education & Certifications: Technical education or job knowledge is equivalent.
- Experience: The minimum amount of relevant work experience required to successfully perform the job is at least (2) years.
- Required Skills:
- Mathematical skills
- Communication skills
- Reasoning skills
- Computer skills
- Technical skills (General SQL)
- Administrative skills
- Analytical skills
WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel: Minimal travel required (up to 20%).
Physical Demands: The employee must be physically able to perform all essential job duties, with or without reasonable accommodation and shall be physically able to perform the tasks and/or functions listed above to the extent job-related and consistent with business necessity.
ABOUT CSI
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits.
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
